SALES AND REFUND TERMS AND CONDITIONS

Thanks for shopping at LAKS.com website. We want to make sure you have a great experience while you are exploring and purchasing our products.
There are terms and conditions that apply to transactions at the LAKS.com website – as with any shopping experience. The main thing to remember is that by placing an order or making a purchase at the LAKS.com website you agree to the terms and conditions set forth below along with Privacy Policy and Terms of Use.

RETURN AND CANCELLATION POLICY

We understand that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:
Within 14 days of delivery you may be eligible for a partial or full refund, or a replacement:

o If you are unsatisfied in any way
o Have ordered the wrong size or color
o Changed your mind

RETURN A DEVICE OR CANCEL YOUR ORDER PRIOR TO DELIVERY

If you wish to return a device or cancel your order prior to delivery, please let us know as soon as possible by completing our Returns Form. You can also email us at [email protected] or write us at: LAKS GmBH, Sebastianplatz 7/11, 1030 Wien.
Please provide us as much information about your order as possible in your communication to help us process your request as efficiently as possible.

o You must return your device to us within 14 days of letting us know you wish to return it, or we may not accept your returned item or provide an exchange or refund.
o Activated devices must be switched off before being sent back to us.
o Devices should ideally be returned along with their original packages; if you no longer have it, please use a similarly sized container for protection in transit.
o To be eligible for a full refund or replacement, returned devices must be in good condition (i.e. not physically broken, scratched or damaged).
o You assume the risk of loss or damage to the returned device while it is in the post back to us.

Returned devices may not be accepted by us:

o if you did not provide us sufficient information to identify the original order or customer
or
o if payment for additional postage is required.

EXCLUSION OF THE RIGHT OF CANCELLATION

There is no right of cancellation:
for contracts for the delivery of goods which are not prefabricated, and where an individual choice or determination from the buyer is decisive for their manufacture, or which are clearly adapted to the buyer’s personal requirements.
The right of cancellation does not exist for the order of LAKS Wearables:
o which were registered with the buyer’s own bank account and/or
o which were activated after receipt with the activation code

TERMS AND CONDITIONS FOR RETURNS



If you wish to return a LAKS Wearable, you may do so within 14 days of receipt. However, we will charge you a fee of €12.00 per Wearable, which we incurred to establish the link with your bank account. On receipt of your returns parcel, you will receive the purchase price of the item less the €12.00 return charge.
For returns and exchanges note that:
o The items that you return must be in the same condition as the item was received.
o After receiving your parcel, we check the condition of the item and either exchange the item for another size or refund the returned item.
o Note that LAKS will not accept unpaid shipments or COD packages and will not bear the costs for shipping or returns.

MISSED DELIVERIES AND UNCLAIMED PARCELS



If you are not in when the delivery agent arrives and you are left a missed delivery slip, but fail to collect the parcel within the specified collection period, the parcel will be returned to us. In such cases, we will treat the order as a return.

Refunds will be made to the original payment method within 14 days of receiving the returned goods back from you.

Contact Details:
LAKS GMBH
Sebastianpletz 7/11
1030 Wien
AUSTRIA

Austrian Company No: FN103632a
Austrian VAT Number: AT U37062405